Frequently Asked Questions

Frequently Asked Questions

What makes you different from other companies in this industry?

Without a doubt, our ability to problem-solve for owners and tenants. We handle repairs with extreme efficiency and excellent communication. There is not another single-family property management company in Greenville that can handle these issues as we do. With a team so knowledgeable in the field of renovations and repair during a national need for skilled tradesmen, we are the company to help your home stay repaired and occupied to keep your investment working for you.

Why should I choose Lott Management to manage my investments?

The owner of Lott management, Dan Lott, is also an investor. He started investing with very little extra income and made those investments lucrative assets. As a licensed contractor with 25 years of experience in renovations, Dan has unsurpassed knowledge on any renovations and repairs that your property may need or what it may NOT need. We carefully choose how to keep property investments in good shape by determining the best plan of action for the owners and tenants, saving investors money in the long run, and keeping their investments working for them. Our goal is to constantly keep that balance in motion so that all parties are excited to be a part of the Lott Management family.


We are also incredible communicators. We have had a lot of feedback about how much it has meant to many of our homeowners on how fast we get back with them on any detail they may need about their properties, from tax information to move-out dates of current tenants, we have everything extremely organized and ready to access.

Property management seems easy to do, isn't it just collecting monthly rent?

When everything is going just right, it is definitely as easy as collecting rent and allocating the funds to the proper accounts. Unfortunately, like most things, it doesn’t come this easy. We pride ourselves on managing all of the thousands of variables that come up. We also know how to educate our tenants on keeping the home in good shape as they rent. We make sure they understand how important upkeep is; like how a slow leak under the sink can cause thousands of dollars of damage to subfloors, or how changing their air filters monthly will keep the HVAC units in the best condition.

How else can Lott Management help my investment?

Lott Management is a full-service property management company; we handle everything from listing the property with professional photos and virtual walkthroughs, showing the home to prospective tenants, processing applicants, collecting rent, repairs, renovations, filing evictions, and set outs. Having these processes efficiently working for you saves you time and money between lease signings, finding quality tenants, and maintaining the property.

How do you make sure the tenant is doing these things?

Every time we have an interaction with our tenants we have a list of exhaustive questions that we go through about any issues or maintenance that may need to occur, and often catch issues early that most property managers would not know about until it had become a larger issue, costing the owner thousands of dollars. This is why having a fastidious owner like Dan Lott on your team is an advantage, he leaves no stone unturned in diagnosing issues and makes sure the investment continues to supply income to the owner.

How long does it take for Lott Management to rent a property on average?

There are many variables in place for this, but on average it is less than two weeks. When our owners work with us and our knowledge on pricing and repairs we are able to place quality tenants in a timely manner. Our entire team is passionate about placing the right tenant in the correct property for the purpose of serving both parties well so we do not guarantee a timeline, but we absolutely work hard to get your property rented in a timely manner.

How does Lott Management handle repairs or renovations?

We have a renovation company (Lott Renovations) that works exclusively with Lott Management Owners, so we handle most repairs in-house at better costs for investors, within a timetable that is beyond the competition’s availability. See photos of our renovation quality here.

How do I know my property will be repaired and maintained well?

Dan Lott, the owner of Lott Management and Lott Renovations, is a Licensed Contractor with 25 years of experience in home repair and renovations. He also is incredibly gifted at solving problems that many older homes can bring. This is a special skill set that many “new build” contractors do not have. The efficiency and management of renovations and repairs brought to our rentals is like no other company out there!

What percentage do you charge for each month's rent collected?

Our fee is 10% of what we collect each month.

Are there any additional charges?

Yes, we charge a new tenant fee of 20% on top of the normal 10% rental collection fee to cover our efforts in getting the property(ies) rented.

There are also some one-time, per-tenant expenses, such as rekeying the property(ies), checking smoke detectors, fire extinguishers, and c02 detectors (if any). These usually come out of your 1st and/or 2nd payments of rent collected, not out of pocket.

What will be the first step when I contact you about my property management needs?

Our first point of contact is with our amazing Office Administrator, Misty Wright. She will provide you with any information requested. She will then get your information over to the owner of our company, Dan Lott, who will schedule a walk-through of your properties and determine the best course of action moving forward. Misty’s phone number is 864.605.7050 and she would welcome your call!

Is there a cost associated with meeting Dan at my property?

We gladly do this at no cost to you.

What price range do you specialize in for the rental market?

Rentals range from $750-$1500 monthly with at least a 1-year lease.

How will I get information about my rental? (fees, payments, repairs, etc)

We send out a monthly owner’s report with a breakdown of any details that occurred at your property that month. It comes with tracking on financials and issues with each property. This report is customized to be a great snapshot of what’s happening at each property and is incredibly easy to understand.

How else can Lott Management help my investment?

Lott Management is full-service property management; we handle everything from listing the property with professional photos and virtual walkthroughs, showing the home to prospective tenants, processing applicants, collecting rent, repairs, renovations, filing evictions, and set outs. Having these processes efficiently working for you saves you time and money between lease signings and ensures we place quality tenants.

Do you manage short-term rentals?

We currently do not, but if you have something you would like to discuss we are definitely open to the idea!

What do I need to apply?

Each adult 18 and over must submit their own application, and must have a valid photo ID. The application is online and $50 each.

How long does the application process take?

Applications are typically processed within 3 days (optimal) to 7 days depending on responses from landlords, employers, and possibly references. We reach out once to those necessary parties. If we do not hear back from them within 24-48 hours we will reach out to you to help with this process. We then reach out once more to those parties. After 7 days, the application will go into inactive status if you or references do not reply. After 30 days your application expires and you will be required to resubmit an application.

What if I want to change something about the house? How do I go about that?

Any change you make to the home must be approved by us prior to you doing so with the exception of hanging pictures. We do ask that you use command strips and not to put holes in the walls.

Can you fix something about the house before I move in?

We rent the homes “as is” so in general, no, but you can always ask.

After I get approved, then what?

Once you are approved you can come into our office during our business hours and drop off the security deposit which is the same price as the rent.  If you have an approved pet, you will also be required to pay a non-refundable pet fee at this time. You will have 2 weeks (14 days) from the date listed on the deposit to have all utilities at the property transferred to your name, make an appointment to come in and sign the lease, and pay one full month’s rent or you forfeit your entire security deposit.

Is the security deposit refundable if I decide not to rent the home?

The security deposit is non-refundable in the event that you change your mind and/or do not move into the home. It will not be refunded to you. A security deposit is only refundable with the successful fulfillment of the lease.

Can I sign my lease online?

We prefer to sign leases in person at our office, but can offer an alternative when needed.

Can I pay my rent/deposits with checks or debit cards?

We do not accept checks, credit or debit cards for deposits or the first month's rent. Deposits and the first month's rent payment must be paid with cash or money orders only. Once you have signed your lease and are a tenant, you pay rent online via our portal or via our Cashpay option. We also have an app to download on your smartphone called rmResident. You can pay rent online FOR FREE with your routing and account number, or for a flat fee of $7.15 with your debit card, or to use your credit card you must pay a fee of 3.6% of the payment amount. We offer an option called CashPay which charges a $4 fee and allows you to pay in certain retail stores, like Walmart, for example.

Do you charge pet deposits?

Many of our homes allow for pets, but not all. We do charge a non-refundable pet fee in addition to $25 per pet rent on top of the rental price. Make sure to include photos of your pet on your rental application!

How do I secure a property once I have applied?

The only way to secure a property once your application has been approved and you've had an in-person tour of the property is to make an appointment to come by the office and drop-off the security deposit and other applicable fees (cash or money order only). At this point, we will stop advertising the property and set a date within 2 weeks (14 days) of when the deposit has been made for you get the utilities under your name, pay the first month rent, and sign the lease.

Do you accept Guarantors?

We do, however they are only to be utilized in the event that you are a little shy of our income requirements. They are to be screened and treated just as an applicant that wants to live in the home, and would also have to be present with all adults at the lease signing.  Guarantors are not to be utilized for lack of income and/or rental history.

The house I applied for is no longer available, now what?

This happens, so we do allow you to move your application to another qualifying home, but your application must be active, meaning it has not expired. It will be your responsibility to check and respond to emails to update this.

I was denied, can I reapply?

Yes, after 6 months from your denial. However, all the qualifications still apply, so reapply at your own risk.

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in Greenville, SC

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